Customer Center Please contact us by e-mail or phone if you have any questions about our programs or want to make a reservation.

1588-9983

Consultation hours ( Weekdays, 09:00~18:00 / Weekends +82-33-434-2772, 09:00~18:00 ), mail :

FAQ

If you haven’t found the answer to your question from the FAQ , Use Voice of the Customer. Voice of the Customer
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Type Q&A
Reservation I would like to use my coupon. How can I make a reservation?

You can see the program name on the front side of the coupon.

Check the program name and then select a day.

You can see the number of the guests in the bottom left hand corner of the front side of the coupon.

(e.g., 1 guest room for 1 person, 1 guest rooms for 2 guests)

Check the serial number in the top right hand corner of the back side of the coupon.

If you want to make a reservation using your coupon, call +82-1588-9983 and tell us the program, date, and serial number.

You should present your coupon at the Customer Center when you check in.

If you do not bring your coupon when you check in, you may be charged for your stay.

The term of validity is written in the back side of the coupon. You should use the coupon within the term of validity.

Reservation Can I visit Healience Seonmaeul before making a reservation?

It is possible to have a Tour before making the reservation.

See our entire facility, including Group exercises rooms, Spa, Sauna, Libraries, outdoor area, and have a cup of a body detoxifying herb tea at the Garden Music Café. 

The price of the Tour program is 8.000 KRW per guest. You can make a reservation through our Reservation Center 1588-9983 (Mon-Sat 9am – 6pm, consultation in Korean) or send us a request reservation@healience.com (consultation in English).

Reservation is required.

 

Reservation What is your cancellation policy?

10 days prior - 100%, 7~9 days prior - 90%, 5~6 days prior - 70%, 2~4 days prior - 50%, 1 day prior non - refundable    

Reservation How can I check my reservation status?

You can check your reservation online or by phone (+82-1588-9983).

To check your reservation online, log in to the website and go to My Page (in the top right hand corner of the website) and Program Reservation. 

Reservation When is the peak season and off season?

Peak season: May through October

Off season: January through April, November through December

* Penalties vary depending on the season.

Reservation How can I make a reservation for a room?

If you want to make a reservation online, click on Online Reservation on the top menu of our website and enter your information.

Contact us at +82-1588-9983 (consultation in Korean) or send us a request reservation@healience.com if you have any questions about the reservation.

Programs How much do you charge for the programs for children?

Children under 13 years old cannot join our daily program. We appreciate your comprehension.

Still, they can enjoy our indoor kids playground/cinema (open hours 9:00 – 21:00), meet our dogs, rent badminton rackets, play different board games or enjoy 

our kids’ programs (on Saturdays)

*Please note that the Program is a subject to change under certain circumstances.

 

 

Programs How do you classify adult, child, and infants?

- Adult: A person who has reached his/her 13th birthday 

- Child: A person who has reached his/her 3rd birthday (36 months) but not his/her 13th birthday 

- Infant: A person who has not reached his/her third birthday (36 months, can stay at the Resort for free)


Programs Are the prices of the healing special programs on a per-person basis?

The prices of most of Seonmaeul’s healing special programs are on a per-person basis, but they may vary depending on the programs.

For example, the prices of the couple programs, including Couple Camp, are based on two persons.

Please refer to Program Prices for further information.

Programs I would like to know the prices of the programs.

You can see the prices by clicking on Healing Program in the top menu on our website.

In addition, you can check the targets, features, descriptions, schedules, and prices of ongoing programs at Seonmaeul.

If you cannot find the information you are looking for on the website, please contact us at +82-1588-9983 (Weekdays: 9am - 6pm, consultation in Korean) or send us a request reservation@healience.com.

We will give you detailed information.

Facilities What should I do if I need to make an emergency call at Seonmaeul?

There is no cell phone reception at Seonmaeul.

You can use our landline telephones installed in guest rooms and buildings.

If someone wants to reach you at Seonmaeul during your stay, he/she can call +82-33-434-2772 to leave a message.

We will transfer the call to your guest room or deliver the message to you.

Facilities What time do you open and close your facilities?

Spa: 5am - 12am

Cleaning: 9am - 10:30am

Far-infrared radiation saunas (Rock Sauna and Palseon Sauna): 6:30am - 12am

Cleaning Hours: 8am - 9am (every day)  

Bichae: Breakfast 8am - 9am, Lunch 12:00pm - 1:00pm , Dinner 6pm - 7pm   Bichae Cafe: open until 8pm

Business Center (Stress Zone): 8:00am - 10pm

Facilities What kinds of amenities do you provide?

Seonmaeul does not use any disposable goods.

You should bring your own toothbrush, toothpaste, razor, and hair brush.

? Furniture: Bed (Western type room) and red clay mat

? Home appliances: Fan, telephone, hair dryer, and bidet

? Tableware: Cups

? Toiletries: Towel and shampoo (for both hair and body)

? Bedding: Blankets, mattresses, and pillows

Facilities Can I bring my pet?

Healience Seonmaeul is a pet friendly Resort.

We offer you a Pet Hotel so you can enjoy the trip with your best friend in tow. Please note that the Pet Hotel requires booking in advance. For more information please call our Reservation Center 1588-9983 (Mon-Sun 9am-6pm, consultation in Korean language) or send us a request reservation@healience.com (consultation in English language)


Facilities Do you have a refrigerator in the room?

Seonmaeul’s guest rooms do not have refrigerators. 

Refund Regulation

  • Contact the Customer Center if you want to cancel or change your reservation.
  • Penalties may be charged if you cancel or change your reservation.
  • Please refer to the table below for penalties.
  • The time required for a refund may vary depending on the credit card company.
  • Refunds will be made to the remitter. If any remittance charge is incurred, it will be deducted from the refund amount.
Category Refund percentage
Refund Policy 100% refundable 10 days before the check-in date
90% refundable 7~9 days before the check-in date
70% refundable 5~6 days before the check-in date
50% refundable 2~4 days before the check-in date
No refunds on the check-in date and 1 day before the check-in date

환불규정

구분 반환사유 발생일 반환 금액
제18조제2항제1호 및 제2호의 반환사유에 해당하는 경우 교육을 할 수 없거나
교습 장소를 제공할 수 없게 된 날
이미 납부한 교습 비용을
일할(日割) 계산한 금액
제18조 제2항 제3호의
반환사유에 해당하는 경우
교습 기간이
1개월 이내인 경우
교습 시작 전 이미 납부한 교습 비용의 전액
총 교습 시간의 1/3 경과 전 이미 납부한 교습 비용의
2/3에 해당하는 금액
총 교습 시간의 1/2 경과 전 이미 납부한 교습 비용의
1/2에 해당하는 금액
총 교습 시간의 1/2 경과 후 반환하지 않음
교습 기간이
1개월 초과하는 경우
교습 시작 전 이미 납부한 교습 비용의 전액
교습 시작 후 반환사유가 발생할 해당 월의
반환 대상 교습 비용
(교습 기간이 1개월 이내인
경우의 기준에 따라 산출한
금액을 말한다)과
나머지 월의 교습
비용의 전액을 합산한 금액
  • 교육등록 취소시 위약금이 발생합니다.(소비자 보호원 기준 적용)
  • 환불은 입금자명으로 되며 입금시 송금수수료는 제외한 후 입금됩니다.
  • 총 교습 시간은 교습 기간 중의 총 교습 시간을 말하며, 반환 금액의 산정은 반환 사유가 발생한 날까지 경과된 교습 시간을 기준으로 한다.
  • 원격 교습의 경우 반환 금액은 교습 내용을 실제 수강한 부분(인터넷으로 수강하거나 학습기기로 저장한 것을 말한다)에 해당하는 금액을 뺀 금액으로 한다.
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